FAQ

Order FAQ

  • HOW CAN I TRACK THE STATUS OF MY ORDER?
    Your Invicta Sunglasses tracking number will be included in your shipment confirmation email and SMS once the item will be shipped. If you are registered at Invicta Sunglasses Online, simply Sign In with your Username and Password and go directly to the My Orders section. Users who checked out as a guest can not see order information online.

IMPORTANT NOTES:


- If your order contains multiple items, they may ship from different locations. This, many times, may result in multiple tracking numbers or items arriving at different times depending on where they have shipped from.
- It may take up to 24 hours before your tracking information is available online.

 

  • HOW WILL I KNOW IF MY ORDER IS CONFIRMED?
    If you provided a valid email address during the Checkout process, you will receive two emails after your order is placed. The first confirms the details of your order. The second email notifies you your order has shipped and contains your Invicta Sunglasses order tracking number.

Also if you subscribe your phone number you will received a SMS also confirming your tracking number

 

  • CAN I MAKE CHANGES TO MY ONLINE ORDER?
    Because we pride ourselves in processing your orders quickly and efficiently, once your order has been confirmed, we can no longer cancel or modify your order. Please see our return policy for additional information.
  • WHEN IS MY ORDER SHIPPED?
    Orders placed during regular business hours (Monday through Friday, 9:00 a.m. to 5:00 p.m. EST) are typically processed and shipped within 1-5 business days. Once an order has processed, delivery time depends on plthe chosen shipping method. Please note - orders placed with expedited shipping methods are prioritized however does not include packing/handling time.
  • WHAT IF I PLACE AN ORDER AND INVICTA SUNGLASSES DOESN'T HAVE THE ITEM IN STOCK?
    While we make every effort to maintain an ample supply of our stock, occasionally we run out of certain items. Out-of-stock items will be removed from your original order total and a revised total will appear in your shipping confirmation email. Unfortunately, we are unable to accept backorders at this time.
  • PRICE ADJUSTMENT POLICY
    As a courtesy, we offer a one-time price adjustment in the form of a store credit if an item is reduced within 3 days from the purchase date. Frequent requests for price adjustments could result in your account getting flagged or suspended for potential misuse of this policy. The item must be in stock to qualify for the price adjustment. Simply call Customer Care or send an email request for a store credit of the price difference. Items purchased on sale, promo, clearance or which are otherwise excluded by Invicta Sunglasses, in its sole discretion, qualify and the difference of the promotion will be credited. Not applicable to Gift Card purchases or where prohibited by law. Invicta Sunglasses offers many coupons and discounts during various promotional periods. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
  • MONITORING RETURNS
    Invicta Sunglasses monitors return activity for abuse and reserves the right to limit returns or exchanges at invictasunglasses.com in all instances. The system ensures that only those with highly irregular return, exchange, or credit request behavior are affected. This approach allows us to offer a more lenient and flexible return policy for the vast majority of our customers.
  • COUPON AND DISCOUNTS POLICY
    Exclusions apply to our coupons and promotions and they are subject to change at any time. Our promotional coupons are not always applicable to certain sections, categories, or brands on our website that already have fixed low prices. We reserve the right to expand these exclusions when necessary. Coupons can not be combined.
  • WHERE DOES INVICTA STORES ACCEPT ORDERS FROM?
    We are able to accept orders within the 48 continental United States as well as Alaska and Hawaii and more than 50 countries around the world.

Products

  • HOW DO I PICK THE RIGHT TIMEPIECE?
    Selecting a sunglasses is a very personal choice. Among the most important considerations are formal versus modern, color, material or size. Many of our most dedicated Invicta collectors seek out  based on styles.
  • HOW DO I SIZE MY SUNGLASSES?
    We are pleased to offer you a virtual option to try on  all  the sunglasses online.

Your Account

  • WHY SHOULD I CREATE AN ACCOUNT ON Invictasunglasses.com?
    Creating an account with your preferred email address will give you convenient access to create a wishlist, track your purchases and stay connected with Invicta Sunglasses for future promotions and product announcements.
  • WHAT HAPPENS IF I FORGET MY PASSWORD?
    Go to the My Account or login page and click on the "Forgot Your Password" link. Follow the instructions to reset or retrieve your current password using the email address you registered with.

Security

  • Invictasunglasses.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. SSL technology is used throughout our site to keep your personal information safe and out of malicious hands.

Payment Options

  • WHAT CREDIT CARDS DO YOU ACCEPT?

  • We accept all major credit cards.
    Invictasunglasses.com orders can be paid by Visa, American Express, Mastercard or Discover cards.
    Invictasunglasses.com takes privacy and security (yours and ours) extremely seriously. We use shopify payments as our secure checkout partner to ensure your safety and a fast, simple checkout process. Your information is encrypted using the highest 128-bit SSL data standards and the most complex security protocols available today. Shop knowing your information is secure and checkout is safe at Invictastores.com
    We also accept:
    •  Paypal, one of the most trusted names in online shopping. Anyone with a Paypal account can check out on our site and pay with their stored payment information safely and securely.
    • Amazon payments, anyone with an amazon account can check out on our site and pay with their stored payment information safely and securely.
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  • DO YOU CHARGE SALES TAX?

    As an eCommerce store we are required to collect sales tax from buyers in states where a retail store of our business is established. Also, following IRS rules, if we pass certain revenue thresholds in orders shipped to a specific state, we are obligated to start charging sales tax in those specific states. Please reach out to us if you have any other questions or concerns. call us 1-(866) 8-INVICTA or email us support@invictasunglasses.com